Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of swipendone.com and the SwipenDone service (the “Service”) provided by MAXY Investment Inc., a Texas corporation, doing business as SwipenDone (“SwipenDone,” “we,” “us,” or “our”). By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms and our Privacy Policy.

SwipenDone turns a seller’s product manuals and photos into scannable, multilingual instruction guides. SwipenDone is not the manufacturer of any product, does not verify any guide’s content, and is not a party to any sale between a seller and a buyer.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years old and legally able to form a binding contract in your jurisdiction. You are responsible for complying with all laws applicable to your use of the Service and to the products you create guides for, including product-safety and consumer-protection law.

3. Your account

You agree to provide accurate, complete, and current information during signup and to keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at contact@swipendone.com if you suspect unauthorized access.

4. Subscriptions, trials, and billing

• Plans. Paid plans are offered on a monthly or annual subscription basis as described on the pricing page. By selecting a paid plan, you authorize us to charge the payment method on file through our payment processor (Stripe) on each billing period until cancellation.
• Free trials. Paid plans may include a free trial. Unless you cancel during the trial, the paid subscription begins and billing starts at the end of the trial. Trials are limited to one per customer; we may refuse trials we reasonably believe to be abusive.
• Cancellation. You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• Refunds. Except where required by law, subscription payments are non-refundable once the billing period has started.
• Price changes. We may change prices prospectively with at least 30 days' notice. The new price applies on the next billing period after the notice period ends.
• Taxes. Prices do not include taxes unless stated. You are responsible for applicable taxes and duties.

5. Acceptable use

You agree not to:

• Violate any applicable law or regulation, including product-safety, consumer-protection, or data-protection law.
• Upload unlawful, infringing, deceptive, harassing, or otherwise objectionable content, including content that violates a third party's privacy or intellectual-property rights.
• Misrepresent a product, its origin, or its instructions.
• Attempt to probe, scan, reverse-engineer, or circumvent the security or integrity of the Service.
• Use the Service to build or train a competing product, or to resell access without our written consent.
• Impersonate any person or falsely imply sponsorship or affiliation.

We may suspend or terminate your access for violations of this section with or without notice, depending on severity.

6. Seller responsibilities

If you create or publish guides (a “seller”), you are solely responsible for their content. By publishing a guide you confirm that:

• you have the right to share the product’s instructions and any images you upload;
• the instructions are accurate and complete to the best of your knowledge;
• you — not SwipenDone — are responsible for the guide and how it is used; and
• the guide does not infringe anyone’s rights or violate any law.

SwipenDone renders your content as provided. It is not the manufacturer, has not verified your instructions, and is not responsible for them. You agree to the acceptance you make at publish time, which is recorded with your account.

6A. Safety-critical products

Some products involve electrical, gas, or child-safety hazards where incorrect installation or use can cause fire, electric shock, gas leak, serious injury, or death. If you publish a guide for such a product, you additionally confirm that its instructions match the manufacturer’s official instructions and comply with applicable safety codes, that they include the necessary warnings, and that any step which local law reserves to a licensed professional says so. You accept full responsibility for the safety of the guide and agree to indemnify and hold SwipenDone harmless from any claim arising out of it.

7. Buyer safety notice

If you follow a guide (a “buyer”), please read this carefully:

• A guide is a general visual aid provided by the seller — it is not professional advice and does not replace the manufacturer’s instructions or your local codes.
• For products involving electrical, gas, or child-safety hazards, incorrect installation or use can cause serious injury or death. Where the law requires a licensed electrician, plumber, or gas fitter, use one.
• If anything is unclear or unsafe, stop and consult a qualified professional.
• You use a guide at your own risk.

8. Your content

You retain all rights in the manuals, photos, text, and other materials you submit to the Service (“Your Content”). You grant SwipenDone a worldwide, royalty-free license to host, process, translate, display, and transmit Your Content solely to provide the Service, comply with law, and improve the Service in aggregated, de-identified form.

You represent that you have all rights necessary to submit Your Content and that its use in the Service does not violate law or any third-party right.

9. AI-generated output

The Service uses a third-party AI provider (currently Anthropic) to generate and translate guide content and to power diagnosis (“AI Output”). You own the AI Output generated for your account, subject to the provider's terms and any rights retained by it in its underlying models.

AI Output is provided “as is.” It may contain errors, omissions, or hallucinations. You are responsible for reviewing AI Output before publishing it or relying on it.

10. Our intellectual property

The Service, including all software, designs, text, graphics, and other materials provided by SwipenDone (excluding Your Content and AI Output), is owned by SwipenDone or our licensors and is protected by intellectual property laws. Nothing in these Terms transfers those rights to you.

Feedback you provide about the Service is non-confidential and SwipenDone may use it without restriction.

11. Third-party services

The Service relies on third-party providers to operate (including Supabase for hosting and database, Vercel for delivery, Stripe for payments, Anthropic for AI, and Resend for email). Your use of the Service is also subject to those providers’ terms. SwipenDone is not responsible for third-party services.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, SwipenDone disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI Output.

SwipenDone does not warrant that any guide is accurate, safe, or code-compliant — that responsibility rests with the seller — or that the Service will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by law, SwipenDone's aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees paid by you to SwipenDone in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).

In no event will SwipenDone be liable for indirect, incidental, special, consequential, or exemplary damages (including lost profits or lost data) arising from your use of the Service or from any guide’s content.

Carve-outs. The cap and exclusions in this section do not apply to:

• your failure to pay fees owed under section 4 (Subscriptions, trials, and billing);
• your indemnification obligations under section 14 (Indemnification);
• either party’s gross negligence, willful misconduct, or fraud; or
• any liability that cannot be limited or excluded under applicable law (including, in some jurisdictions, liability for death, personal injury, or fraudulent misrepresentation).

This section will be enforced to the maximum extent permitted by applicable law. If a court finds any portion unenforceable, the remainder will continue to apply with full effect.

14. Indemnification

You agree to defend, indemnify, and hold harmless SwipenDone and its affiliates from and against any third-party claim arising out of (a) Your Content, (b) a guide you publish, including any product-safety or warranty claim, (c) your use of the Service in violation of these Terms or applicable law, or (d) your violation of a third-party right.

15. Termination

You may terminate your account at any time. SwipenDone may suspend or terminate your access for violation of these Terms, non-payment, or when required by law, with or without notice depending on severity. On termination, your right to use the Service ends. Sections that by their nature should survive termination will do so, including sections 6–10 and 12–18.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via email or a prominent notice in the Service at least 30 days before they take effect. If you do not accept the revised Terms, your sole remedy is to stop using the Service and cancel your subscription.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial and, where applicable, Consumer Arbitration Rules, before a single arbitrator. The seat of arbitration is Texas. The award is final and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. You and SwipenDone agree that any Dispute will be brought only in an individual capacity. Neither you nor SwipenDone will bring, consolidate, or participate in any class, collective, or representative action. If this waiver is held unenforceable as to any specific claim, that claim (and only that claim) will be severed and proceed in court; the remainder of this section continues to apply.

Carve-outs. The arbitration agreement does not apply to small-claims actions within the small-claims limit, to either party seeking injunctive or equitable relief to protect intellectual property or prevent unauthorized access, or to actions to compel arbitration or enforce an award. Where a Dispute is not subject to arbitration, you and SwipenDone agree to exclusive jurisdiction and venue in the state and federal courts located in Texas.

30-day opt-out. You may opt out of this arbitration agreement by emailing contact@swipendone.com within 30 days of first creating your account. The notice must include your name, the email associated with your account, and the words “Arbitration Opt-Out.” Opting out does not affect the rest of these Terms.

18. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and SwipenDone regarding the Service.
• Severability. If any provision is held unenforceable, the rest will remain in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver. Our failure to enforce a provision is not a waiver.
• Contact. Notices to SwipenDone should be sent to contact@swipendone.com.